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International Shipping

Shipping Methods: By Sea, By Air or By Courier, which is based client request. For Sea Cost and Air Cost, please check with us after your order (sales@marineast.com).

Freight Forwarding: On large orders, and/or ocean shipments, marineast.com can use our reliable logistic partner (By Sea, Air or Courier), also gladly work with our customer’s freight forwarder. Simply provide us with the freight forwarder’s full company name, contact person, address, phone and fax. We also require the consignee information.

Customs, Duties, Import and Brokerage Fees: Custom procedures vary by country and agent, we recommend that you check with local officials regarding costs and procedures. Marineast.com will provide invoices for international orders. Marineast.com is not responsible for customs and duties charges or delays caused by custom officials, shipping agents or flight delays. Customers are responsible for all brokerage fees, duties and taxes and will be billed for all that are charged back to marineast.com after the initial shipment. By not accepting the delivery of an international order, the Customer will be responsible for all shipping costs and applicable restocking fees.

Why is my order coming from different locations or different times?

Unless specified, we will ship your order when all items are available. For faster delivery, when placing your order, you can choose to have items shipped separately as they become available. This will usually increase shipping expenses as we process your order.

Your order may be split and divided between carriers and therefore have separate delivery dates for the following reasons:

You ordered more than one item, one of which is over 60kgs and must be shipped air-freight or ocean freight.

Your products are being shipped from different locations.

One part of your order is available and the other part is not available temporarily.

We will notify you prior to split and divided your order.

However, for your benefit, shipping costs on standard items will usually be calculated as if they were shipped from the same location. An exception to this is when we are out of stock for one of the items that you have ordered and you have selected an expedited shipment method. In these cases where extra charges may apply, we will notify you for your prior approval before we proceed with the expedited delivery. You will normally not be charged for your product until it has been shipped. However, if it becomes necessary to have the items shipped directly to you from the manufacturer or manufacturer’s distributor, you may be charged when we place the order with the manufacturer. Similarly, you may be charged prior to shipment for special orders or orders with customized items.

Goods Damaged or Missing During Shipping

All items shipped from marineast.com are inspected prior to shipment. We suggest that our customers also inspect the items before accepting delivery. If products appear to be damaged in shipment, do not accept delivery, if your order is delivered without a signature and damage is found, please contact marineast.com immediately. Keep the original shipping box as proof of damage. Most carriers require claims to be filed within 7 days of delivery. Marineast.com works hard to insure that our customers receive their orders undamaged, and can assist you in filling a claim, but our responsibility for damage ends when the carrier accepts the shipment. Therefore it is important to quickly file claims with the carrier to insure that your claim can be documented for later reimbursement.

 

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