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Return Policy

How to Return / Exchange Products

Please contact us within 30 days of receiving your product. We will issue you a Return Authorization Number via email. The product must be in new, resalable condition, in the manufacturer’s original packaging. Returns will be inspected before final decisions are made on refunds. Note: Some products are non-returnable or have a restocking fee. We will inform you of any restocking fees when we issue you a Return Authorization Number.

Do not write return numbers, addresses or any other marks directly on manufacturer’s original packaging.

Send your return with the Return Authorization Number and reason for the return to the address received in the email containing your return authorization.

To exchange a product: Follow steps above and contact us (via phone or email) with the product number(s) and description(s) of the item(s) that you would like in exchange.

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Customers are responsible for the shipping costs for returns and/or exchanges. Upon inspection, all items returned in non-resalable condition, not in manufacturer’s original packaging or with missing or damaged parts will be charged an additional restocking fee at marineast.com’s discretion.

For all returns and/or exchanges, we recommend that you use the traceable means (delivery confirmation) to ensure your return package arrives.

If the return is a result of our error or a manufacturing defect, you still need to contact us within 30 days from the date you received the item(s) to obtain Return Authorization. Shipping costs for items under warranty will be refunded. Marineast.com will pay preauthorized shipping costs only.

Non-Returnable / Non-Refundable Products

The following products are non-returnable / non-refundable unless there is a manufacturer defect and/or the item is under warranty. If you receive a product and believe it to be defective, contact marineast.com within 30 days of receiving the product. Products that have been installed or whose original packaging has been opened also cannot be returned and may not be listed below.

Special Order or Customized Items

Marine Anchor with Weight more than 150KGS

Inflatable boats

Life Rafts

Electronics

Cut Goods (lines, chains, hoses, tubing, etc.)

Refunds

We will notify you via e-mail of your refund once we have received and processed your returned item. You can expect your refund in the same form of payment originally used, usually within seven (7) to fourteen (14) business days of your notification. Please note: If the return is a result of our error or a manufacturer defect, we will refund shipping costs, however at a preauthorized rate equivalent to shipping rates. For orders shipped directly from manufacturers, refunds may take up to a week or more after the order has been returned to the manufacturer.

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